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FREQUENTLY ASKED QUESTIONS

Welcome to our FAQ page, designed to address your inquiries and provide valuable information about our refrigeration, heating, and air conditioning services. Find answers to common questions and gain insights into our expertise and commitment to customer satisfaction.

General questions

What services does Coast Mountain Refrigeration provide?
At Coast Mountain Refrigeration, we specialize in providing comprehensive refrigeration, heating, and air conditioning services for commercial and industrial clients. Our offerings include installation, maintenance, and repair services that are specifically tailored to meet the unique needs of businesses like yours.
What types of refrigeration systems do you specialize in?
We specialize in various commercial refrigeration systems including walk-in coolers and freezers, ice machines, prep tables, single, double and triple door coolers/freezer, display cases and meat coolers to cold tables, blast chillers and ice cream batch freezers. Our experienced technicians are well-versed in working with different brands and models.

We also provide warranty service for a number of manufacturers. Feel free to ask us how we can assist with repairs for your new unit still under manufacturer warranty.

Do you offer installation services for new refrigeration units?
Absolutely! We provide top-notch installation services for new refrigeration units. From installing split outdoor air cooled, indoor air and water cooled systems to self contained units. We are also able to install and wire the control systems that keep them working safely and properly. Our skilled technicians will handle the installation process with precision, ensuring proper functionality and optimal performance for your new equipment.
WHAT ARE YOUR WARRANTIES ON NEW/USED PARTS AND EQUIPMENT SOLD?

New parts sold and installed:
– Most manufacturers provide 1 year warranty on parts sold, we will match this and include the installation on these parts

New parts sales only:
– Our customer will have the option of either a full refund or a new part for the period of one year from the date of sale.

Used Parts sales:
– We provide a 30 day guarantee on all parts sold. We are happy to refund the total amount of the purchase price or provide another similar item if in stock. Ask us about our extended warranty program!

New equipment sold and installed:
– Most manufacturers provide at least one year on equipment sold, we match that and provide 1 year on the labor as well. Ask us about our extended warranty program!

Used Equipment sales:
– We provide a 30 day guarantee of all units sold regardless of age – this includes parts and labor. If a unit is deemed not repairable, we are happy to refund the total amount of the purchase price or provide another similar unit if in stock. Ask us about our extended warranty program!

Are emergency repair services available for urgent issues?
Yes, we understand that urgent issues can arise unexpectedly. That’s why we offer emergency repair services and a no charge tech support line. Feel free to call us at any time to discuss your issue – many times we can assist over the phone to help you get your system running again. If there is further service required, we have an on-call tech who will come to site on weekends, evenings and holidays (After hours rates apply).
What extra qualifications and experience do your technicians have?

All of our technicians have completed the POST Safety training program, and possess other certification such as forklift, manlift and scissor lift training. If your site has specific requirements, we will gladly complete these programs at our own cost.